If you don't see an answer to your question, you can send us an email from our contact form.

You can contact our support team using Skype, Email, Call, or By creating ticket in support portal.

Support services are often included with the app purchase. However, for certain support tiers or extended service levels, there may be additional costs. Our sales team can provide more details on pricing and service options.

Our support team is available during regular business hours, from Monday to Friday, 9 AM to 6 PM (IST Time).
We also offer emergency support for critical issues outside regular hours.

Yes, we offer different support tiers based on your needs. Our support plans may include options like standard support, priority support, or 24/7 support, each with varying response times & service levels.

Our average response time is less than 18 hours, but for critical issues, we aim to respond as soon as possible.

Free support is only available without any extra charges if the following conditions are met:

  • Our apps must be purchased from Odoo Apps Store.
  • The free support is valid for 90 days of purchase.
  • You can ask any functional question related to that app.
  • It does not include new customization.