When something breaks, you're never on your own.
Fast, SLA-driven Odoo support and maintenance — technical fixes, functional guidance, monitoring and updates — so small issues never turn into big ones.
Traced it to a locale bug in the report template — a fix is deploying now and I'll confirm once it's live. ✅
What is Odoo support and maintenance?
Odoo support and maintenance is ongoing help that keeps an Odoo ERP running smoothly after go-live. TechKhedut's SLA-driven plans cover technical fixes, functional guidance, deployment support, performance monitoring, updates, and training and documentation, with support Monday to Friday, 11 AM to 6 PM IST, and emergency help for critical issues.
Reach Us Any Way
Support on the channel that suits you.
What Our Support Includes
Everything to keep Odoo running smoothly.
Technical Support
Troubleshooting for system and database errors, server configuration and performance optimization.
Functional Support
Practical guidance on using Odoo day to day, so your business keeps running smoothly.
Deployment Support
Help with infrastructure setup, data migration and module configuration when you need it.
Performance Monitoring
We watch your Odoo, spot bottlenecks and tune resources for better responsiveness and efficiency.
Training & Documentation
Onboarding sessions, guides and documentation so your team uses Odoo confidently and effectively.
SLA-driven Support
Defined response times, resolution targets and priority levels for every type of request.
Support Plans
Choose the response time your business needs.
Standard
- Business hours (Mon–Fri, 11 AM–6 PM IST)
- Email & ticket portal
- Bug fixes & guidance
- Version updates
Priority
- Everything in Standard
- Priority response & triage
- Phone, chat & WhatsApp
- Proactive monitoring
24/7 Critical
- Everything in Priority
- 24/7 emergency response
- Critical-incident handling
- Dedicated point of contact
Purchased an app from the Odoo Store? You get 90 days of free functional support included.
FAQ
Support questions, answered.
You can reach us by Email, Call, WhatsApp or Skype, or by raising a ticket in our support portal — whichever is easiest for you.
Our team is available Monday to Friday, 11 AM to 6 PM (IST). We also offer emergency support for critical issues outside regular hours.
Our average response time is under 18 hours, and for critical issues we aim to respond as fast as possible — with 24/7 handling on our critical plan.
Yes. We offer Standard, Priority and 24/7 tiers, each with different response times, channels and service levels to match your needs.
Support is often included with your app purchase. For higher tiers or extended service levels there may be an additional cost — our team will walk you through the options.
Free support applies when the app is purchased from the Odoo Apps Store, is valid for 90 days from purchase, and covers functional questions about that app. It does not include new customization.
Get Support
Tell us what's going wrong.
Describe the issue and how urgent it is. You'll hear back fast — and for critical problems, as soon as we possibly can.
- < 18h average first response
- 24/7 handling for critical issues
- SLA-driven, no issue left hanging
Prefer to talk first? Call us or message on WhatsApp.