Our Support Team
What Our Support Includes ?.
Technical Support
Provide assistance & troubleshooting for technical issues, such as system errors, database errors, server configuration, & performance optimization.
Functional Support
We provide you functional guidance for the smooth running of your business with the Odoo.
Deployment Support
We provide you Odoo ERP deployment services, handling infrastructure setup, data migration & module configuration.
Performance Monitoring
Monitoring the performance of the Odoo system, identifying bottlenecks, & optimize system resources for improved responsiveness & efficiency.
Training and Documentation
Conducting training sessions for new users, as well as providing comprehensive documentation & guides to support users to utilize Odoo effectively.
SLA-driven Support
Offering support services based on Service Level Agreements (SLAs) that define response times, resolution targets, & priority levels for different types of support requests.
FAQ
If you don't see an answer to your question, you can email us directly.
You can contact our support team using Skype, Email, Call, or By creating ticket in support portal.
Support services are often included with the app purchase. However, for certain support tiers or extended service levels, there may be additional costs. Our sales team can provide more details on pricing and service options.
Our support team is available during regular business hours, from Monday to Friday, 9
AM to 6 PM (IST Time).
We also offer emergency support for critical issues
outside regular hours.
Yes, we offer different support tiers based on your needs. Our support plans may include options like standard support, priority support, or 24/7 support, each with varying response times & service levels.
Our average response time is less than 18 hours, but for critical issues, we aim to respond as soon as possible.
Free support is only available without any extra charges if the following conditions are met:
- Our apps must be purchased from Odoo Apps Store.
- The free support is valid for 90 days of purchase.
- You can ask any functional question related to that app.
- It does not include new customization.